Privacy Policy

Privacy Policy

Last updated: October 16, 2025

24-7Press.com is operated by 24-7 Press AI Solutions, LLC (“24-7 Press,” “we,” “us,” “our”). We respect your privacy and are committed to protecting it.

Contact:
24-7 Press AI Solutions, LLC
3300 Bee Caves Rd., #650-1125, West Lake Hills, TX 78746
Phone: 512-230-5104
Email: support@24-7press.com
Website: https://24-7press.com

1) What this policy covers

This policy explains how we collect, use, and share information when you use:

• Our websites (including 24-7Press.com and subdomains such as textbackai.24-7press.com), and
• Our products/services, including TextBackAI (missed-call texting automation and dashboard).

This policy doesn’t cover third-party sites we link to.

2) Information we collect

Information you provide: name, email, phone number (your business phone), account credentials, message templates, billing info (via our payment processor), and support messages.

Automatically collected: IP address, device/browser data, referring/exit pages, timestamps, and limited cookies/identifiers for analytics and session security.

Messaging data (TextBackAI): your TextBackAI number, your business phone number (used to tie your account to missed calls), message content you send, delivery status, and logs of inbound replies. We also store opt-out/opt-in events (e.g., STOP/HELP).

3) How we use information

• Provide and maintain services (e.g., create your account, assign a texting number, route missed-call texts).
• Process payments and manage subscriptions.
• Prevent abuse, comply with A2P 10DLC rules (carrier-required registration and opt-out).
• Improve our products, troubleshoot, and analyze usage.
• Send service emails (onboarding, critical notices). You can opt out of marketing emails anytime.

4) Legal bases (where applicable)

We process data to perform a contract (provide TextBackAI), for our legitimate interests (security, product improvement), to comply with legal obligations, and with consent (e.g., marketing email, cookies where required).

5) Sharing information

We don’t sell personal information. We share only with service providers who help us operate:

• Stripe (payments)
• PayPal (payments)
• Twilio (telecom and messaging; A2P 10DLC brand/campaign registration)
• Supabase (database, authentication, edge functions)
• Postmark/Mailchimp (transactional/marketing email)
• Lovable (site/app builder components)
• Analytics/monitoring providers (e.g., error logging, basic website analytics)

These providers are bound by contracts to protect your data and use it only to provide their services to us. We may also disclose data to comply with law, protect rights/safety, or in a merger/acquisition.

6) Retention

We keep account and messaging records for as long as your account is active. We generally retain message logs and related metadata for up to 24 months (or longer if required by law or for dispute resolution). We retain billing records per tax and accounting requirements (typically 7 years). You can request deletion (see “Your rights”), and we’ll delete where legally permissible.

7) Your rights

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object or restrict certain processing. To exercise rights, contact support@24-7press.com. If you unsubscribe from marketing, we may still send service/transactional messages.

8) Children

Our services are not directed to children under 13 (or under 16 in some regions). We do not knowingly collect such data. If you believe a child has provided data, contact us and we’ll delete it.

9) Security

We use reasonable administrative, technical, and organizational safeguards. No system is 100% secure. If we discover a security incident that affects you, we’ll notify you as required by law.

10) International transfers

We may store/process data in the United States and other countries where we or our providers operate. We use appropriate safeguards for cross-border transfers when required.

11) Cookies and similar technologies

We use necessary cookies (authentication, session) and limited analytics cookies. You can control cookies in your browser; blocking some cookies may affect site functionality. See our Cookie Notice for details (or the summary below).

12) Do Not Track

We do not respond to Do Not Track signals at this time.

13) Policy changes

We may update this policy. We’ll post the new effective date above. Your continued use of our services means you accept the updated policy.

---

SMS Terms & Messaging Policy (TextBackAI)

How TextBackAI messaging works:
When you miss a call on your business line, TextBackAI can automatically send a text to the caller from your TextBackAI business number. You view and reply to messages inside your TextBackAI dashboard (not your personal phone).

Consent:
You agree to only message people who have provided appropriate consent under applicable laws (e.g., TCPA in the U.S.). We help you honor opt-outs.

Opt-out / Help:
Every automated message should include: “Reply STOP to opt out, HELP for help.”

• If a contact replies STOP, TextBackAI will block further messages to that number until they reply UNSTOP or START.
• If a contact replies HELP, provide basic help text and a support contact.

Message & data rates:
Message and data rates may apply. Message frequency varies by user activity.

Content restrictions:
Prohibited content includes illegal, harmful, deceptive, or high-risk categories (SHAFT: sex, hate, alcohol (targeting minors), firearms, tobacco/vapes), phishing, and any content that violates carrier policies or law.

A2P 10DLC:
We register required Brand/Campaign details with carriers to support compliant delivery.

Support:
For assistance, email support@24-7press.com or call 512-230-5104.