Privacy Policy

1 Scope of this Policy

This Privacy Policy (“Policy”) applies to websites, applications, demonstrations, communications, and services operated by 24-7 Press AI Solutions, LLC (“24-7 Press,” “we,” “us,” or “our”), including 24-7Press.com, its subdomains, TextBackAI, personalized AI voice demonstrations, AI voice agents, intake automation, call intelligence, appointment workflows, email and SMS systems, consulting, and related services.

This Policy applies when we act as the business or controller deciding how personal information is processed. When we process information solely on behalf of a business client, that client may be the controller or business responsible for the information, and its privacy policy may also apply.

This Policy does not govern third-party websites, services, or platforms that we do not control, even when we link to or integrate with them.

2 Information We Collect

2.1 Contact and identity information

We may collect names, business names, job titles, email addresses, telephone numbers, mailing addresses, account identifiers, and similar contact information.

2.2 Business and lead information

We may collect website URLs, industry, location, services, business descriptions, operating information, customer or prospect status, notes entered by authorized staff, lead source, follow-up needs, appointment interest, and other information used to personalize or operate the Service.

2.3 Website and submitted content

When a website is submitted for a personalized demonstration or implementation, we may access and process publicly available website text, services, policies, contact details, locations, FAQs, and other content. We also process prompts, templates, files, instructions, knowledge sources, messages, and other content submitted by users or clients.

2.4 Voice, call, and communication information

When clearly disclosed, we may collect call audio, voice recordings, transcripts, speaker turns, call identifiers, timestamps, duration, cost, recording links, call outcomes, interest levels, follow-up indicators, appointment information, summaries, recommended next actions, and technical call events.

We do not use ordinary call recordings to create a biometric voiceprint or to identify a person biometrically unless we provide a separate disclosure and obtain any consent required by law.

2.5 Email and SMS information

We may collect email and text-message content, delivery and engagement events, sender and recipient information, message timestamps, appointment or demo links, opt-in records, consent text versions, consent sources, opt-out requests, and keywords such as STOP, START, UNSTOP, and HELP.

2.6 Account and transaction information

For account-based or paid services, we may collect account credentials, roles, subscription status, plan information, invoices, transaction identifiers, and customer-support history. Payment-card information is generally collected and processed directly by payment providers rather than stored by us in full.

2.7 Device, network, and usage information

We may automatically collect IP address, browser and device type, operating system, referring and exit pages, page URLs, timestamps, session identifiers, user agent, approximate location inferred from IP, interaction events, error logs, security events, cookie identifiers, and similar technical information.

2.8 Consent and preference information

We may store whether you selected email marketing, demo-related SMS, recurring marketing SMS, or other communication preferences, together with timestamps, page URL, consent wording version, browser session, IP address, user agent, source, synchronization status, and opt-out history. These records help us honor your choices and demonstrate compliance.

2.9 Sensitive information

Our public demonstrations and general business services are not designed to collect highly sensitive personal information. Do not provide Social Security numbers, government identification numbers, financial-account credentials, health records, precise geolocation, or other sensitive information unless it is necessary for an expressly approved service and appropriate safeguards have been agreed in writing.

3 Sources of Information

We may receive information from:

• You when you submit a form, request a demo, speak with an AI agent, schedule an appointment, create an account, purchase a service, contact support, or select communication preferences.
• Authorized employees, contractors, virtual assistants, business partners, or clients that submit information to create or operate a requested demonstration or workflow.
• Publicly available websites, business directories, search results, and other lawful public sources.
• Our websites, applications, cookies, logs, call systems, and analytics tools.
• Payment, telecommunications, email, SMS, scheduling, hosting, AI, database, integration, security, and analytics providers.
• Business clients for whom we process calls, messages, contacts, reservations, appointments, or other customer information.

4 How We Use Information

We may use information to:

• Create, personalize, deliver, maintain, and support demonstrations, software, communications, and client services.
• Extract approved website information and configure AI voice agents, prompts, knowledge, routing, and workflows.
• Connect calls, send requested demo or appointment information, process opt-ins and opt-outs, and provide customer support.
• Record and transcribe disclosed calls; generate summaries, classifications, analytics, quality reviews, and recommendations.
• Identify completed demonstrations, warm leads, follow-up needs, strategy-call interest, bookings, and operational outcomes.
• Authenticate users, secure accounts, prevent fraud and abuse, investigate errors, and enforce our terms and policies.
• Process payments, manage subscriptions, maintain records, and satisfy tax, accounting, carrier, and legal obligations.
• Improve performance, reliability, prompts, workflows, user experience, and service quality.
• Send service-related communications and, where permitted, marketing email or SMS.
• Comply with law, respond to lawful requests, protect rights and safety, and resolve disputes.

Legal bases where applicable

Depending on the jurisdiction and context, we process information to perform a contract or take requested pre-contract steps, based on consent, to comply with legal obligations, and for legitimate interests such as providing and improving the Service, protecting security, communicating with business prospects, and maintaining accurate records. Where required, you may withdraw consent without affecting processing that occurred before withdrawal.

5 Artificial Intelligence and Automated Processing

We use artificial intelligence, speech-to-text, text-to-speech, language models, classification systems, extraction tools, and automation platforms to provide personalized demonstrations and client services.

These tools may process website information, prompts, contact details, call audio, transcripts, messages, summaries, and operational data to produce responses, recommendations, classifications, or workflow actions. AI output may be incomplete or inaccurate and is subject to human review where appropriate.

We identify an AI voice agent through the interface, greeting, call disclosure, or surrounding context where required or appropriate. Unless separately disclosed, our public demonstration system is not used to make a legal or similarly significant decision about eligibility, employment, credit, housing, insurance, healthcare, education, or another high-impact matter.

Information processed by third-party AI providers is subject to our agreements with those providers and the provider disclosures applicable to the service being used.

6 Cookies and Analytics

We may use necessary cookies, local or session storage, and similar technologies for authentication, security, form processing, preferences, demo-session tracking, fraud prevention, and basic functionality. We may also use limited analytics and performance technologies to understand traffic, errors, and use of our websites.

You can control many cookies through your browser. Blocking necessary storage or cookies may prevent account, demo, microphone, preference, or session features from working correctly.

We do not currently respond to legacy “Do Not Track” browser signals. Where legally required and technically supported, we will address recognized universal opt-out preference signals in accordance with applicable law.

7 How We Disclose Information

We may disclose information to the following categories of recipients:

7.1 Service providers and processors

We use vendors to provide hosting, databases, edge functions, telecommunications, voice AI, language models, website extraction, email, SMS, workflow automation, payments, scheduling, analytics, error monitoring, security, and application development. Depending on the Service, providers may include Supabase, Vapi, Twilio, OpenAI, Firecrawl, Make, Mailchimp, Postmark, Google, Stripe, PayPal, WordPress, Elementor, Lovable, and similar providers.

7.2 Business clients

When you interact with a voice agent, form, booking workflow, or communication operated for a client, relevant contact information, recordings, transcripts, summaries, outcomes, messages, and appointments may be disclosed to that client so it can respond to your request and manage its relationship with you.

7.3 Professional advisers and business operations

We may disclose information to accountants, attorneys, insurers, auditors, consultants, contractors, or prospective transaction participants when reasonably necessary and subject to appropriate confidentiality obligations.

7.4 Legal, safety, and enforcement purposes

We may disclose information to comply with law, subpoenas, court orders, regulatory requests, carrier rules, or legal process; investigate fraud, abuse, security incidents, or policy violations; protect rights, property, and safety; or establish, exercise, or defend legal claims.

7.5 Business transfers

Information may be transferred as part of a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, subject to applicable law.

8 No Sale of Personal Data

We do not sell personal information for money. We also do not knowingly share personal information for cross-context behavioral advertising or disclose it to unaffiliated third parties for their own direct marketing.

We disclose information to service providers and clients for the operational purposes described in this Policy. Some privacy laws use broad definitions of “sale” or “sharing.” If our practices change in a way that creates a right to opt out, we will provide the required notice and control before engaging in that activity.

9 Email and SMS Privacy

9.1 Service-related communications

We may use contact information to send communications related to a request or existing relationship, including personalized demo links, appointment details, support responses, receipts, security notices, call-completion alerts, and other operational messages.

9.2 Email marketing

We use email marketing permissions and suppression records to manage campaigns. Marketing messages include an unsubscribe method. Opting out of marketing does not prevent necessary service-related communications.

9.3 SMS permissions

We maintain separate records for demo-related or appointment SMS and recurring automated marketing SMS. Consent to one category is not treated as consent to another. SMS consent is optional and is not a condition of purchase.

Message frequency varies and message and data rates may apply. You may reply STOP to opt out or HELP for assistance. We may maintain your phone number and opt-out record on a suppression list so we can honor the request.

We do not sell or share SMS opt-in data or consent with unaffiliated third parties for their own marketing. We disclose it only to providers that help us deliver, secure, administer, or document the messaging program, or as otherwise required by law.

10 Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining security, honoring communication preferences, resolving disputes, enforcing agreements, and satisfying legal, accounting, tax, carrier, and compliance obligations.

Our general retention practices may include:

• Account and client records: while the relationship is active and for a reasonable period afterward.
• Demo requests, call logs, transcripts, summaries, recordings, and messaging logs: generally up to 24 months, unless a longer or shorter period is required by a client agreement, operational need, dispute, investigation, consent record, or law.
• Consent, opt-out, suppression, and complaint records: for as long as reasonably necessary to document permission, honor revocation, prevent unwanted contact, and demonstrate compliance.
• Payment, tax, and accounting records: generally seven years or the period required by law.
• Security, audit, and technical logs: for a period reasonably necessary to protect and troubleshoot the Service.

We may de-identify or aggregate information and retain the resulting information where it can no longer reasonably identify you. Backups may persist for a limited period after deletion from active systems.

11 Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information, such as access controls, authentication, encrypted transmission where supported, logging, vendor controls, environment separation, and restricted use of private credentials.

No system, transmission, AI provider, telecommunications network, or storage method is completely secure. You are responsible for protecting account credentials, limiting submitted data to what is necessary, and promptly reporting suspected unauthorized access.

If a security incident requires notice under applicable law, we will provide notice to affected individuals, clients, regulators, or other parties as required.

12 Your Privacy Rights and Choices

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Confirm whether we process your personal information and access it.
• Correct inaccurate personal information.
• Request deletion of personal information.
• Receive a portable copy of certain information.
• Opt out of certain sales, sharing, targeted advertising, or profiling.
• Restrict or object to certain processing.
• Withdraw consent where processing is based on consent.
• Appeal a decision regarding a privacy request where applicable.
• Receive equal service without unlawful discrimination for exercising privacy rights.

Submitting a request

Submit a request by emailing support@24-7press.com or calling 512-230-5104. Describe the right you wish to exercise and the service or interaction involved.

We may need to verify your identity, authority, email address, phone number, account, or relationship with the relevant business before completing a request. Authorized agents may submit requests where permitted by law, subject to proof of authority and verification requirements.

Some information may be exempt from a request or retained where necessary for security, fraud prevention, legal compliance, accounting, contractual obligations, free-expression rights, legal claims, suppression lists, or other lawful purposes.

13 State-Specific Privacy Information

13.1 Texas residents

Where the Texas Data Privacy and Security Act applies, Texas residents may have rights to confirm processing, access, correct, delete, and obtain a portable copy of personal data, and to opt out of certain targeted advertising, sale of personal data, or profiling in furtherance of decisions producing legal or similarly significant effects.

If we deny a qualifying Texas privacy request, you may appeal by replying to our decision or emailing support@24-7press.com with “Privacy Appeal” in the subject line. If an appeal is denied, we will provide information about contacting the Texas Attorney General where required.

13.2 California residents

If the California Consumer Privacy Act applies to our processing, California residents may have rights to know, access, correct, delete, and obtain information about categories of personal information collected, sources, purposes, and recipients; to opt out of sale or sharing; to limit certain uses of sensitive personal information; and to receive non-discriminatory treatment.

During the preceding 12 months, we may have collected the categories described in Section 2 and disclosed them for business purposes to the categories described in Section 7. We do not sell personal information for money or knowingly share it for cross-context behavioral advertising.

13.3 Other U.S. states

Residents of other states may have similar rights under applicable comprehensive privacy laws. We will evaluate and respond to verified requests according to the law that applies to the request.

14 Information Processed for Business Clients

Business clients may use our systems to process information about their callers, customers, prospects, guests, employees, applicants, or other individuals. In that context, the client generally determines the purposes and means of processing, and we process information according to the client’s instructions and our agreement.

Privacy requests concerning a specific client’s business relationship should usually be directed to that client. We may forward a request to the client or assist it in responding. Clients are responsible for providing legally required notices, establishing lawful bases, obtaining consent, configuring retention, and honoring requests for data they control.

15 International Processing and Transfers

We and our providers may process information in the United States and other countries where we or they operate. Those countries may have privacy laws that differ from the laws where you live.

Where required, we use contractual terms or other legally recognized safeguards for cross-border transfers. By using the Service or submitting information, you understand that information may be processed outside your state or country, subject to applicable law.

16 Children’s Privacy

Our websites, demonstrations, and business services are not directed to children under 13, and they are not intended for minors to use independently. We do not knowingly collect personal information from children under 13 through the Service.

If you believe a child has provided personal information, contact us so we can investigate and delete it where required. Services subject to a higher age threshold will apply that threshold where required by law.

17 Third-Party Links and Services

Our websites and communications may link to client websites, scheduling pages, payment providers, social platforms, recordings, or other third-party services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.

18 Changes to this Policy

We may update this Policy to reflect changes in our services, technologies, providers, practices, or legal obligations. We will post the revised Policy with an updated effective date and provide additional notice when required.

We encourage you to review this page periodically. Material changes apply prospectively unless law permits otherwise.